Tales of the Phamacy- The Wonderful Customer

Sometimes customers can be very difficult. I decided that I will keep a log of the experience of the week....



A lady came in the other day, pacing outside the pharmacy window, peering in on us before opened. We open at 9am, and we arrive about 8:30, and until the time we open, we usually have the lights off as we begin to process those prescriptions that people called in over the night.



As we opened, she was the first one in line and acted rather put off that we did not try to accommodate her earlier. She said that she had been without her tamoxifen (a drug to help prevent recurrence of breast cancer) for over 3 days.... now mind you, we are open 7 days a week- where was she earlier??



We told her that it would be about 20 minutes. She responded that she had to take her sick mother down to the University of Kansas Medical Center to see her physician, and asked if we could process her prescription quicker. Because of the situation, I told her that we would get her done quickly... after all she earlier had breast cancer... lets have a little compassion here, even though she appeared to have a bathing suit on under a swim cover, but who are we to judge.



We processed her prescription in about 6 minutes, even letting her check out before 2 others at that pick-up line. I felt good about helping her out, after all she had a sick mother and an hour drive to KU. We are a compassionate lot at the pharmacy. Not all of the techs agreed, but they complied with my request to move it along.



About an hour later, we saw her stroll down the main aisle of the store with a shopping cart full of crap, including an inflatable swimming pool and lots of pool toys. I received several "I told you so" comments all day. We are a compassionate lot in the pharmacy.